Classic Industries Showroom

Great customer service just be prepared for some wait time because they have a large inventory and many customers. They have a public address system both inside and in the parking lot to notify you that you are ready to be served or your order is ready for pickup so it makes it convenient. I'm sure it's not as bad during the week, I was there on a Saturday.

I ordered a set of their gold 16x8 0mm offset GTA wheels on 1-27-24. Received wheels Thursday morning Feb 1. Opened wheels to inspect because you know Chinese quality!! So 2 of the wheels were fine. The other 2 wheels had finish issues. One wheel had a lot of dirt and cracked paint in and under the clear coat and some fisheye of the clear coat all over the face of the wheel. The other had a huge long missing section of the anodized silver coating on the lip of the rim. It had been there before they cleared the wheel. The clear on this wheel with the missing anodized section was fine too without the dirt and fisheye in the clear. I immediately called and was transferred to customer care. I was told to sends pictures and description to customer care email which I did. I was told someone would reach out to me. I waited a fair amount of time before I called back. Monday afternoon I called and spoke to customer care again after getting no calls back from these people. The person I got a hold of in customer care looked up my order and found my email. He asked if I could hold for a minute while he does some research. I hear him immediately talking to whom I would assume was his supervisor. He forgot to put me on hold. Very first thing out of his mouth was I was being ridiculous and these issues could easily be buffed out and fixed by me. The supervisor said that he had gone back and looked through all the wheels they had in stock and they all had issues like this. He then advised the rep to offer me $100 off the price I paid. Like I'm supposed to have 2 wheels refinished for $100. The rep gets back on the phone not knowing I heard the whole conversation and says to me that they can offer me $100 off. I asked him, since they work in a restoration company, if they had their car painted and it had these issues in the clear coat and paint would that be acceptable. His answer was "I'm not a mechanic". I told him I shouldn't have to restore new restorations parts I order from a restoration company that prides themselves on selling quality restoration parts. I also asked if all the wheels they have in stick have this issue how did I get 2 that were fine? He didn't have an answer. I then told him that next time he wants to talk $hlt about the customer he has on the phone he might want to make sure they are on hold first. He went silent after that and I was none too happy about how they handled this whole situation. I made them send me a return label for the whole set of wheels. So if you're in the market for a set of these GTA wheels don't buy them from this place. By their own admission every wheel they have has some sort of finish issue. Attached pictures of all the white dots/dirt and fisheye are all from 1 wheel. It looks worse in person than the camera will show. The second wheel only had the black section on the lip of the wheel that was cleared over.

I do not usually leave reviews unless they are 5-star but I’m very irritated with what keeps happening to my orders. The latest order was on back order soon to be delivered. 2- door shells for a 73 Chevy Blazer. I got an email at 3:45 in the afternoon saying please let us know you still want these items that are is stock and ready to ship! I called them the next morning at 9am confirmed they were in and paid for the order. The gentleman said they would ship immediately. The next day I got two calls saying my parts were not there anymore and are again on back order with no delivery date to look forward to. And then said they said they refunded my money. I assume my order was canceled and It looks like they sold my parts to someone else making me last priority. I’v e been waiting and checking on these doors for months to come available again. This isn’t the first time this has happen to me. They did it with a bolt sets for fenders and other items that were listed in stock. I hope this is normal business for them. I will need to look at the other sites for my Blazer build that I’m pretty much replacing all body panels and full interior. Sucks

Tried to order over 8K in parts and was told that I could not use a credit card on my first order and had to be a wire transfer or pay-pal. I reduced my initial order to under 5K like Lisa told me to do so I could use a credit card and now they won't do any first order with a credit card! What a joke! I just ordered from Classic Parts and they were very fast and had everything I needed and is shipping out today. I also saved over $300 in freight using them. Believe me, Classic Industries earned their poor google rating.